Core Duties & Functions
This division focuses on providing daily technical assistance to all students, faculty, and staff, managing the central Helpdesk, handling official academic software licenses, and maintaining campus computing labs.
Key Services & Portfolio
Helpdesk & Service Desk
Layanan penerimaan dan penyelesaian tiket aduan civitas (kendala login, troubleshooting perangkat lunak, konfigurasi jaringan).
Manajemen Akun SSO & Email
Aktivasi akun baru, reset password, migrasi email institusi @polines.ac.id, dan sinkronisasi akun Google Workspace / Microsoft 365.
Laboratorium Komputer & CBT
Pemeliharaan ratusan unit workstation lab, instalasi software praktikum, dan pelaksanaan ujian Computer-Based Test (UTBK, TOEIC, Seleksi Mandiri).
Distribusi Lisensi Software Legal
Fasilitas lisensi resmi Microsoft Office 365 Education, MATLAB Campus-Wide License, AutoCAD, dan piranti lunak riset akademik.
Experiencing Technical Issues or Need Help?
The UPA TIK Polines Helpdesk team is ready to assist you with accounts, network, systems, and hardware issues.
Division Staff & Coordinators
Leadership hierarchy, division breakdown, and professional staff managing UPA TIK Politeknik Negeri Semarang.