Info ICT Helpdesk is open today (Wednesday): 07.30 - 16.00 WIB (Break 12.00 - 13.00 WIB) at Kantor Layanan UPA TIK Polines
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Logo Politeknik Negeri Semarang
Academic Support Unit for ICT POLINES
Background UPA TIK Polines

Academic Support Unit for ICT Politeknik Negeri Semarang

Integrated system hub, information technology services, and unified technical support for the Polines academic community.

Quick Access Services

Core Services for the Academic Community

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Whatsapp Blast service

WhatsApp mass broadcast message delivery service to support the delivery of important information and announcements to the Semarang State Polytechnic academic community.

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Website Services

Facilities for creating, managing, hosting and maintaining official website domains/subdomains for work units, departments, study programs and activities within the Semarang State Polytechnic environment.

Website Access

Institutional Email Service

Institutional domain-based email account creation and management service (@polines.ac.id / @mhs.polines.ac.id) to support formal academic community communication.

Email Services

E-Learning Services

Academic

A web-based online learning system platform that facilitates the distribution of lecture materials, collection of assignments, quizzes, and academic interaction between lecturers and students.

E-Learning Access

Academic & Management Information System Services

Online

Development, integration and maintenance of applications and integrated information systems to support academic governance, administration and campus operations.

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Internet & Network Services

10 Gbps

Integrated network management throughout the Semarang State Polytechnic campus.

Website Access

ICT Administration Services

24/7 Ticket

Technical correspondence services, requests for access to ICT infrastructure, technical assistance (helpdesk/support), and consultation on the use of information technology for academic units/community.

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Organizational Governance

Divisions UPA TIK

Integrated technology center, information systems, and digital services hub of Politeknik Negeri Semarang.

01

ICT Services Management

Integrated user support, technical helpdesk, software licensing management, and computer laboratory operations.

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02

Information Systems Management

Application architecture development, database integration, SIAKAD, SPADA, and Single Sign-On (SSO) services.

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03

Computer Network Management

Wired & wireless network infrastructure (Eduroam WiFi), data center servers, cyber security, and campus internet connectivity.

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Latest News

ICT News & Updates

Latest news regarding innovation, events, and information technology developments at Politeknik Negeri Semarang.

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Polines ICT Team Practices Cyber ​​Security in Sinau Jogja
General News / 01 November 2024

Polines ICT Team Practices Cyber ​​Security in Sinau Jogja

Yogyakarta - In an effort to build local capabilities in the field of cyber security, the Semarang State Polytechnic (Polines) ICT Team took part in cyber security training with a focus on penetration testing (pentest), Red Team, and Blue Team. This activity was attended by 4 staff from UPA ICT. Training is ongoing...

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News & Notices

Official ICT Announcements

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28 Nov
Maintenance Schedule

Maintenance Elnino

14 Oct
Maintenance Schedule

Internet Connection Disruption

09 Oct
Maintenance Schedule

Elnino Server Maintenance

Help & Support Center

Experiencing Technical Issues or Need Help?

The UPA TIK Polines Helpdesk team is ready to assist you with accounts, network, systems, and hardware issues.

Contact via WhatsApp
Frequently Asked Questions

Common Questions & Answers

How do I obtain and activate my Polines SSO account?

New students receive their SSO account automatically upon final registration. Lecturers and staff can contact the UPA TIK Helpdesk counter or submit a request via official unit email.

What should I do if I forgot my SSO password or Polines Email?

Use the "Forgot Password" feature on the SSO login page using your registered recovery email, or visit the UPA TIK Helpdesk in the Partnership Building 2nd floor with your student/staff ID.

How do I connect my device to the Polines Eduroam WiFi?

Select the "eduroam" SSID, enter your full Polines email (e.g., [email protected]) and your SSO password. Download configuration guides in the Download Guides menu.

What is the procedure to request software licenses or subdomain hosting?

Departments, study programs, or work units may submit an official written request to the Head of UPA TIK or fill out the service form on the Helpdesk portal.