UPA ICT Polines Dimonev by SPI to Improve the Quality of Information Technology Services

Semarang, 22 October 2023 – The Academic Support Unit of Information and Communication Technology (UPA ICT) of the Semarang State Polytechnic (Polines) underwent monitoring and evaluation (monev) from the Polines Internal Supervisory Unit (SPI) represented by Sarono Widodo, S.T., M.Kom. and Junaedi, S.T., M.Eng. This activity is part of Polines' efforts to improve the quality and accountability of information technology services provided to the entire academic community through activities at UPA ICT in 2024.  

Monitoring and evaluation by SPI aims to ensure that all planned activities at UPA ICT run in accordance with predetermined standards and support the achievement of the institution's vision and mission. In this process, SPI evaluates various aspects, starting from the progress of implementing activities, the obstacles faced, the impact of activities, including the effectiveness of IT infrastructure management, data security, to the quality of services provided to students and academic staff.

Several main aspects that are the focus of evaluation by SPI include:

Information System Security: SPI carries out assessments of network and information system security, to ensure that academic data and other important information is well protected from digital threats and risks.
IT Infrastructure Management Efficiency: Monev also measures the efficiency of management and maintenance of hardware and software used by UPA ICT to support the teaching and learning process.
User Satisfaction: SPI reviews the level of user satisfaction, including students, lecturers, and educational staff, regarding the services provided by UPA ICT, such as speed of internet access, availability of academic systems, and technical assistance services.
Implementation of IT Policy: This evaluation also ensures that all UPA ICT operations are in accordance with the policies and regulations applicable in the Polines environment, including data security policies and the use of official software.

In the interim evaluation results, SPI appreciated UPA ICT for their commitment to maintaining the stability and performance of information technology services. However, SPI also provides several recommendations for future improvements, including:

Strengthening Data Security – SPI recommends increasing security in information systems through stronger authentication systems and regular training for IT staff regarding the latest cyber threats.
Digital Infrastructure Development – Polines recommends increasing server capacity and expanding internet networks to meet the increasing needs of users, especially in the era of online learning.
Improving User Services – SPI highlights the importance of responsive and structured services, especially in response technical problems experienced by lecturers and students.
Continued Steps

Responding to the results of this monitoring and evaluation, the Head of UPA ICT Polines, Helmy, S.T. M. Eng. expressed a commitment to immediately follow up on SPI recommendations. "We welcome this evaluation as a reference for continuing to improve service quality. UPA ICT will make improvements according to recommendations, so that it can provide increasingly reliable and safe IT services for the entire Polines academic community," he said.

UPA ICT also plans to hold regular training for internal staff and campus users regarding data security and information technology. This is expected to increase user awareness of the importance of maintaining data security in the digital era.

Full Support from Polines Leadership
Polines management welcomes the results of the SPI evaluation as a constructive step in building an educational environment based on modern technology. With support from SPI, Polines is committed to continuing to develop the quality of IT services so that they are increasingly relevant to the needs of students and teaching staff.

With the implementation of this monev, it is hoped that the quality of UPA ICT Polines services will be more optimal and able to meet the demands of the ever-growing world of education.